Title
Tier 1 Help Desk Technician
Description
Job Description: Are you good with people and looking to get into the field of IT? As a Tier 1 Help Desk Technician, you’ll be the first point of contact for our clients experiencing issues with IT systems, software, and hardware. You’ll be responsible for providing technical assistance and support, resolving problems, and escalating issues when necessary. Don’t pass on your opportunity to join into the field of IT. This entry level position can eventually lead into the fields of Network Engineer, Cybersecurity, H/W+S/W Repair, IT Sales and IT Management. Requirements: -Previous experience in a service industry is a strong plus -Strong client-facing and communication skills -Customer service orientation -A desire to deepen your IT knowledge -IT-related interests are a plus -Advanced troubleshooting and multi-tasking skills -Proficiency in English Responsibilities: -Provide first-level contact and convey resolutions to customer issues -Properly escalate unresolved queries to the next level of support -Track, route, and redirect problems to correct resources -Walk customers through problem-solving process -Follow up with customers, provide feedback, and see problems through to resolution -Utilize excellent customer service skills and exceed customers’ expectations -Ensure proper recording, documentation, and closure -Recommend procedure modifications or improvements -Preserve and grow your knowledge of help desk procedures, products, and services
Contact Name – Position – Email and or Phone
Tim Atz – Client Success Manager – tatz@4eos.com 260-490-7740
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