Visitor Services Specialist

POSITION DESCRIPTION:                   

Involvement in an informal, hands-on, educational science center (physical, natural and applied sciences); represent Science Central as the first staff that visitors see when they enter the building; the position is responsible for presenting a positive and friendly image to all visitors during the admissions process (greet visitors, sell admissions tickets, communicate information about daily activities, promote and sell memberships) and during their stay (serve visitors at an information desk, handle Gift Shop transactions); daily visitor services activities include greet general public, school groups and special groups into the building; deal with issues such as lost kids or upset visitors in a tactful and patient manner;  communicate with visitors and staff in a courteous and professional way.

 

REQUIRED SKILLS:                            

Must be able to multi-task in a fast-paced chaotic environment; demonstrated ability to work independently,

taking responsibility for the ever-changing needs of a sales/retail environment in a family-oriented

atmosphere; must like people, comfortable and patient working with customers of all types, ages and

backgrounds; cheerful and professional in attitude and appearance, prepared and flexible; responsible and

organized;  creative problem solver; sense of humor; interest in science; must have “sales” skills and

comfortable encouraging the sales of memberships, Gift Shop merchandise, programs, events, etc.

 

QUALIFICATIONS:                               

Experience handling money in a retail environment preferred; experience with sales; experience with and comfort

in working with computers; ability to follow procedures, both written and verbal, with great accuracy; must

be able to multi-task in a fast-paced chaotic environment; demonstrated ability to work independently, taking

responsibility for the ever-changing needs of a sales/retail environment in a family-oriented atmosphere; must

like people, comfortable and patient working with customers of all types, ages and backgrounds; cheerful and

professional in attitude and appearance, prepared and flexible; responsible and organized;  creative problem

solver; sense of humor; interest in science.

 

SCHEDULE:                                        

Varying, approximately 10-25 hours per week based; schedule will include weekdays, weekends, holidays and

some evenings; must be flexible.

                                                                                                                       

SALARY:                                             

$7.50/hour, increased to $9.00/hour after a 6-month probationary period, limited time-off benefits            

 

APPLY:                                               

Posting is open until filled.  Obtain application online (http://www.sciencecentral.org/Supportpdfs/applicationforemployment.pdf). Send completed application, cover letter, resume and list of professional references (minimum of 3) to:

Human Resources Director

Science Central

1950 North Clinton Street

Fort Wayne, IN  46805

Fax: (260) 422-2899

amanda@sciencecentral.org

                                                                               

Science Central is an Equal Opportunity Employer

Contact Information

Name: Amanda L Cutler
Position: Finance & HR Director
Email: acutler@sciencecentral.org
Phone: 2604242400
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