Classification: Admin. Asst. II (Telecommunicator)
Department: Public Safety
Level: Pay Level 5 (Starting Rate of Pay $10.54 per hour, with an increase to $10.69 upon successful completion of ninety-day introductory period)
The Telecommunicator, reporting to the Lead Telecommunicator, acts as a primary emergency contact, a general information center and a message relay center for the campus. This position handles all incoming calls through the college switchboard and coordinates dispatch and deployment of Public Safety and other campus personnel. This is a part-time position primarily covering weekend day shifts, which may include holidays. Preferred applicants would be available for all shifts as needed.
Maintains College communications
Answer all Department of Public Safety (DPS) phones (emergency and non-emergency) and initiate necessary response.
Answer incoming calls received through the campus switchboard and forward to appropriate office or provide information as needed.
Monitor the campus alarm systems; including fire alarms, security alarms, panic alarms, power transfer alarms, data center temperature alarms, making proper and necessary notification as appropriate.
Coordinate dispatch and deployment of personnel by appropriately communicating with radio or phone to public safety officers.
Maintain necessary communications with local law enforcement, fire department, EMS personnel as well as various campus departments, including facilities, residence life, and housekeeping personnel.
Maintain a shift log of all department activities.
Provide reception and front desk service for visitors and guests at the Department of Public Safety.
Monitor the campus access control system (control locking and unlocking of doors as instructed or as necessary), ID card distribution, and security camera systems.
Utilize databases for documentation and retrieval of information (vehicle parking permits, event registrations, guest housing, etc.).
Utilize records management system for processing parking tickets, vehicle registrations, bike registrations, incident reporting, and key distribution.
Provide administrative support for the DPS; includes: billing, filing, records management and scheduling.
Primary contact for all facilities and college community concerns after regular business hours, weekends and during academic breaks 365 days a year.
Coordinates and assists with emergency management team for campus emergency notifications and administrative support.
Remain current and follow DPS and College?s procedures, rules, regulations, resources and schedules.
Participate in training sessions as required by DPS.
Completes, updates, and reviews databases and departmental documents.
Monitor and be familiar with college community and event information.
Assist with non-residential key distribution for students and employees.
Assist with equipment check in/out for community members (battery charger, bike pump, etc.)
Acts as emergency contact for college groups traveling away from the College.
Compiles statistics of department activities as requested.
Read, respond, and/or forward Public Safety email, as necessary.
Respond to campus for emergency situations, as necessary.
Experience and Qualifications:
High school diploma or GED certificate.
Good oral and written communication skills.
Ability to accurately type with excellent proofreading skills.
Ability to work in an environment that requires multitasking on a daily basis.
Must be able to work in high pressure environment.
Ability to handle multiple projects in a timely and professional manner.
Highly competent with using Microsoft Word, Excel and email in an office setting.
Aptitude/experience in learning new computer databases and programs.
Excellent problem-solving and good interpersonal skills, including the ability to work well in a team setting with minimal supervision.
Ability to work with minimal supervision
Neat and organized work style, excellent phone etiquette skills and the ability to handle confidential information while focusing appropriately on the task at hand.
Regular attendance and punctuality are expected.
This position is subject to call-back for emergency situations and during special events.
Please send a letter of application that addresses the various responsibilities of the position; resume; and the name, position title, e-mail address and phone number of three professional references in a single PDF.
801 National Road West
Richmond, Indiana 47374-4095